Order Processing
Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email once your order is placed, and a tracking number by email once it ships.
Delivery Times
Our products ship from our fulfillment partner's warehouse. Estimated delivery times after processing:
- Australia, United Kingdom, Canada, United States: 5–12 business days
Please note total time = processing (1–3 business days) + shipping (5–12 business days). Delivery times are estimates and may vary due to customs, carrier delays, or high-demand periods.
Shipping Costs
Shipping is free on all orders.
Tracking
A tracking link is emailed to you once your order ships. If you haven't received tracking within 5 business days of ordering, contact us at support@tomynova.com.
Customs & Import
International orders may occasionally be subject to customs fees or import duties determined by your local authorities. These are the responsibility of the customer where applicable.
Wrong Address
Please ensure your shipping address is correct at checkout. We cannot be responsible for orders shipped to an incorrectly provided address.
Questions? Contact support@tomynova.com.