Contact information
We are here for you. Every question, every concern, every size doubt — our team is ready to help.
GET IN TOUCH
We know buying shapewear online takes trust. That is why our support team is available 24 hours a day, 7 days a week, to make sure your TomyNova experience is exactly what it should be.
Whether you have a question about sizing, your order, your free gifts, or anything else — we will get back to you fast.
Email us anytime at support@tomynova.com and we will respond within 24 hours, usually much faster.
BEFORE YOU REACH OUT
Here are the answers to the questions we get most often. You might find your answer here in seconds.
What size should I order?
We recommend measuring your natural waist, hips, and bust before ordering. If you are between sizes, size up for all-day comfort or stay at the smaller size for stronger compression. Still unsure? Email us and we will help you find your perfect size personally.
Where is my order?
You will receive a tracking number by email within 48 hours of your order being placed. Standard delivery takes 5 to 12 business days in the United States and 5 to 14 business days internationally. If your tracking has not updated in 5 days, contact us and we will look into it immediately.
Can I return my order?
Absolutely. Every TomyNova order is covered by our 90-Day Free Return Guarantee. If you are not completely satisfied for any reason, contact us within 90 days of receiving your order and we will refund every penny. No questions asked. No return shipping cost to you.
When will I receive my free gifts?
Your free digital gifts — The Body Confidence Starter Guide ebook — will be delivered to your email inbox within minutes of your purchase. Your physical free gifts ship inside the same package as your bodysuit and arrive together with your order.
My discount code is not working. What do I do?
Email us at support@tomynova.com with your order number and we will sort it out for you immediately.
OUR PROMISE TO YOU
At TomyNova we built this brand because we believe every woman with real curves deserves shapewear that was actually designed for her body. That belief extends to every interaction you have with us. If something is not right we will make it right. That is not just our policy. That is our promise.
CONTACT DETAILS
Email: support@tomynova.com
Support hours: 24 hours a day, 7 days a week
Response time: Within 24 hours guaranteed, usually within a few hours
STILL HAVE QUESTIONS?
Send us an email at support@tomynova.com and a real member of our team will get back to you personally. We read every message and we genuinely care about your experience with TomyNova.