Shipping policy

We want your TomyNova order to reach you as smoothly and quickly as possible. Here is everything you need to know about how we ship.

Processing Time

All orders are processed within 24 to 48 hours of being placed. You will receive a confirmation email immediately after your order is placed, followed by a shipping confirmation email with tracking information once your order has shipped.

Delivery Times

For customers in the United States, standard delivery takes between 5 and 12 business days from the date your order ships.

For customers outside the United States, standard delivery takes between 5 and 14 business days from the date your order ships.

Please note that delivery times are estimates and may vary depending on your location, customs processing in your country, and other factors outside of our control.

Shipping Costs

Shipping costs vary depending on current promotions. From time to time we offer free shipping on all orders or on orders over a certain value. Any applicable shipping cost will always be clearly displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way. If you do not receive your tracking information within 48 hours of placing your order, please contact us at support@tomynova.com.

Delays

While we work hard to ensure timely delivery, occasional delays can occur due to high order volumes, customs processing, weather conditions, or carrier issues. If your order is taking longer than expected, please reach out to our support team and we will help track down your package.

Questions

Our support team is available 24/7 at support@tomynova.com for any shipping questions or concerns.