Refund policy

At TomyNova, your confidence in your purchase matters to us as much as the product itself. That is why every order comes with our 90-Day Free Return Guarantee.

90-Day Free Returns, No Questions Asked

You have 90 days from the date your order is delivered to request a return. If for any reason you are not completely satisfied with your TomyNova bodysuit, simply contact us within this 90-day window and we will provide you with a full refund. No questions asked, no conditions, and no return shipping cost to you.

How to Start a Return

To begin a return, email our support team at support@tomynova.com with your order number and the reason for your return if you would like to share it, though sharing a reason is never required. Our team responds to all return requests within 24 hours and will guide you through the simple next steps.

Refund Processing

Once your return request is approved, refunds are processed back to your original payment method within 3 to 5 business days. Depending on your bank or card provider, it may take an additional 2 to 10 business days for the refund to appear on your statement.

Items Eligible for Return

All TomyNova orders are eligible for return under this policy regardless of whether the item has been worn or washed, within the 90-day window from the date of delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@tomynova.com with a photo of the item. We will arrange a replacement or full refund at no cost to you as quickly as possible.

Questions

If you have any questions about your return or this policy, our support team is available 24/7 at support@tomynova.com.